Second Annual Report of the National Institution for Human Rights (NIHR) 2014 - Kingdom of Bahrain 35. Below is a diagram that indicates the actions taken concerning the total complaints received by NIHR in 2014: 40 35 36 36 30 Positive Results 25 20 15 10 16 Dismissed Compliants Under follow-up with the competent authorities 5 0 36. Article 12, Clause (f), of the provisions of Law No. 26 of 2014 on the Establishment of the National Institution for Human Rights grant NIHR the power to receive complaints and provide legal assistance and advice through informing those concerned of the procedures that should be applied, helping them take such procedures, or assisting in the settlement of complaints with the relevant authorities. Thus, NIHR takes part in providing assistance and legal advice for individuals or any entity, whether if a complaint is filed for which NIHR lacks competence to consider, or if such assistance or legal advice is initially requested. NIHR gives advice on the procedures to be followed and assists in taking these procedures before resorting to NIHR. NIHR indicates the need to exhaust all administrative or legal remedies and appeal, as the case may be, file a complaint to the competent security authorities, or refer to any other competent authority to consider the request. 37. In this regard, NIHR received 124 requests for assistance and legal advice, most of which were related to personal issues or conflicts between individuals; issues considered before a judicial or administrative investigation body; requests for releasing detainees; or requests for obtaining the Bahraini citizenship for children of a Bahraini mother or other stateless persons. 38. Some of the requests for assistance and legal advice filed to NIHR did not involve direct prejudice to civil, political, economic, social and cultural rights. However, it was necessary for NIHR to intervene in other cases through direct communication or officially addressing the competent authority. The most notable intervention was identifying the destiny of the detained citizen with the Afghan authorities. NIHR addressed the Independent Commission for Human Rights in the Afghan Republic on June 18, 2014 for this purpose. NIHR further intervened with the Ministry of the Interior to facilitate obtaining a good conduct certificate to be submitted to an educational body or for employment purposes, or to consider returning the Hajj and Umrah permit. NIHR addressed the Ministry of Justice, Islamic Affairs and Awqaf concerning this permit. 39. It is worth noting that NIHR received one request for intervention and mediation with the public prosecutor by the family of a deceased person so as to facilitate the delivery of a report on the causes of his death in order to hold the burial ceremony, as the burial of the body was delayed for more than two months. In view of purely humanitarian circumstances, NIHR 62