Output 3: Legal interventions in courts and tribunals to promote human rights New legal interventions to promote human rights Positive outcomes have been achieved over the past year where the Commission has intervened in legal proceedings or where it has made submissions to Select Committees on human rights issues. Output 4: Recommending, monitoring and reporting on human rights standards to government, civil society and business Monitoring and reporting The Commission provided advice, information and analysis to government, international human rights treaty bodies and civil society. Our effective promotion of key human rights issues in our international engagement and advocacy has continued to be influential and has increased awareness and understanding of actions required to comply with New Zealand’s international human right obligations. Output 5: Human rights enquiries and complaints received are advanced and concluded within agreed timeframes and standards Human rights enquiries and complaints are handled by a responsive and effective disputeresolution service Our dispute resolution service contributes significantly to the Commission’s key functions as New Zealand’s national human rights institution. The free, informal and confidential service is for anyone enquiring about human rights or complaining of unlawful discrimination or harassment. The Commission’s dispute-resolution service (including mediation) increases community knowledge and awareness of rights and responsibilities and facilitates a fair and impartial complaint-handling process that can lead to individual and systemic outcomes. Of note, 76 percent of enquiries and complaints about unlawful discrimination in 2018/19 were closed within 3 months, while 97 percent of complaints of alleged unlawful discrimination were closed within 12 months. 74 percent of closed complaints of unlawful discrimination were resolved or other assistance was given. We acknowledge the limitations we work within (limitations on what type of complaints we can deal with, that participation is voluntary, and resolution is generally reliant on parties agreeing). There was a 78 percent satisfaction rate from mediation. 14 Human Rights Commission