We measured our impact by monitoring progress against the following standards: The New Zealand public has a greater awareness and appreciation of human rights of all the diverse groups of people that make up our society • The Commission has built up an online and social media audience of 79,789 people for its messages: 72,488 people who have liked the Commission’s Facebook page and 7,301 followers on Twitter. • This audience, which increased by 18.6 percent for the year, represents a core group of New Zealanders who receive human rights information online or through social media. • This group can be a powerful tool in spreading human rights messages. After the Christchurch mosque attacks a Give Nothing to Racism post on the Commission’s Facebook page went viral, reaching 2 million people. It was liked, shared or commented on by 35,000 people. A video of Auckland secondary student Takunda Muzondiwa’s powerful performance at the Race Unity Speech Awards went viral, achieving about 1 million views and generated international media coverage. • In 2018/19, the Commission made significant progress through delivery of its work programmes across all human rights focus areas – civil, political, economic, social and cultural rights. Central and local government agencies increasingly consider and implement human rights standards and obligations through law, policy and practice • The Commission continued to influence, law policy and practice through making 41 submissions to Parliamentary Select Committees highlighting the importance of human rights. Increased positive outcomes for breaches of human rights standards through the provision of effective dispute-resolution services and legal representation • The Commission received 5666 new human rights enquiries and complaints in 2018/19. • In addition to many individual outcomes, our dispute resolution service recorded 36 outcomes which have resulted in systemic and social change over the past year. • The Director of Human Rights Proceedings made 33 decisions on applications for legal representation in the Human Rights Review Tribunal. Of these, the Director granted legal representation to 10 applicants. 12 Human Rights Commission