CHAPTER 2 - REPORT OF THE COMPLAINTS AND INQUIRIES WORKING GROUP 2. ISSUES OF CONCERN (a) Exercise of Police Powers The Commission received 113 complaints alleging abuse of power, delays in action on reports, and use of excessive force by the police to obtain information during interviews with, or interrogation of, detainees. In several cases, family members lodged police reports after seeing injuries on the detainees during visits. In response to such complaints and to enhance public confidence in police operations, the Commission makes these recommendations: 1. Closed-circuit television cameras should be installed in every interview room; no detainee should be questioned except in a designated interview room under constant audio-visual surveillance. 2. Every detainee should be examined by a medical officer before and after the interview/ interrogation session. The results of the examination should be meticulously recorded. 3. Any police report alleging use of force by personnel at any police station must be investigated by the federal police headquarters or the state police contingent headquarters to avoid allegations of bias. (b) Delivery of Services to Indigenous Peoples (i) Management of healthcare services The Commission has been raising the need for more efficient management of healthcare services for the Orang Asli since 2009, to no discernible effect. During the year under review, the Commission again raised the matter during a series of discussions with the Department of Orang Asli Development (JAKOA), and made several recommendations. In the Government Response to the Commission’s Annual Report 2010, the Ministry of Health (MoH) indicated that it was in the midst of taking over healthcare management from the JAKOA. On 15 September, the Government announced that the MoH would take over these services from January 2012. The Commission, which welcomes this, is of the view that the MoH is in a better position to deliver improved services to the Orang Asli. (ii) Social services The CIWG set up complaints counters during public consultations held in conjunction with the on-going National Inquiry into the Land Rights of Indigenous Peoples in Malaysia. The majority of the complaints received over the year were recorded during this exercise and related mainly to the followings: 43