CHAPTER 2 - REPORT OF THE COMPLAINTS AND INQUIRIES WORKING GROUP 1,600 1,400 No. of Complaints 1,200 1,232 1,145 1,136 941 1,000 721 800 600 400 200 0 2007 2008 2009 2010 2011 Year Figure 1: Complaints Received, 2007-2011 After careful deliberation, the Commission found that 407 complaints fell outside its jurisdiction. These included: • Administrative issues which should be addressed by the relevant agencies without delay; • Cases that are criminal in nature and which were therefore referred to the police or other investigation agencies; • Complaints that are pending before the courts or have been disposed of by the courts; and • Complaints that are under the jurisdiction of professional bodies. Complaints classified as ‘cases outside the Commission’s jurisdiction’ were referred to the appropriate agencies for action, while complainants were advised to file a report with the relevant agencies. Of the 825 complaints accepted (Table 1), the Commission has completed investigations into 215 cases, while the rest are still being investigated. 40