HUMAN RIGHTS COMMISSION OF SRI LANKA, Annual Report 2019 Medico Legal Report of the complainant. The investigations continue based on the evidence provided. 3.4. Interventions by the Chairperson’s Office The Chairperson intervened, as in previous years since taking office, to provide relief to complainants who are aggrieved by delays and other issues relating to the investigation and inquiry process. Several such appeals are received by the Chairperson’s office each day. As the volume of appeals kept increasing, the services of a Legal Assistant were secured during the year to expedite the appeals process. Further, direct interventions are made by the Chairperson with relevant authorities when it is deemed appropriate. Generally, such direct interventions are made in regard to complaints received on serious violation of economic and social rights via administrative action or inaction, e.g. complaints of pensioners on non-payment of pensions as it is a critical livelihood issue for senior citizens. 65