c. Ensuring the contribution of the civil society to the performance of its activities within its sphere of action; d. Managing and maintaining complaint data base and files, ensuring the safekeeping and confidentiality of the data; e. Looking after the rules for processing complaints and ensuring that these are dealt with in accordance with applicable internal rules; f. Preparing documents involving the processing of the complaints according to applicable internal rules; g. Issuing opinions on the risks posed to the complainants’ security; h. Coordinating the analysis of the recommendations made by the Secretary to public institutions and devising strategies to strengthen them; i. Keeping a file of the complaints and the cases investigated in accordance with the security and confidentiality rules; j. Cooperating with the appropriate entities where its activities are concerned; k. Proposing the conclusion of memoranda of understanding between the Secretariat and public and private entities in the areas relevant to its sphere of action; l. Promoting cooperation with the state bodies and non-governmental institutions, so that they perform their duties better; m. Ensuring mediation and reconciliation services involving complaints to the Secretariat; n. Preparing internal rules related to the performance of its duties; o. In cooperation with the Secretariat’s relevant services, coordinating and preparing reports on the receipt and processing of complaints; p. Assisting in the preparation of the Secretariat’s annual report; q. Instructing the territorial delegations about receiving and processing of complaints;