d. Promoting the principles of good governance and protection of human rights; e. Promoting cooperation with the state departments and non-governmental organizations in order for them to perform their duties better; f. Proposing the preparation of memorandum of understanding between Provedoria and the public and private bodies in their duty-related areas; g. Ensuring the contribution of the civil society for the execution of activities in their dutyrelated areas; h. Representing Provedoria in national and international forums related to the areas of their specialization; i. Participating in the preparation of the annual action plan and of the reports on its implementation; j. Contributing to the preparation of the Secretariat’s annual report; k. Collaborating in the deployment of the Secretariat’s internal monitoring and evaluation system related to the activities of Promotion; l. Coordinating, orientating and implementing activities for the profissional capacity for the public servants of Provedoria in the areas of good governance and Human Rights; m. Any other duties assigned to it by law or by Provedor for Human Rights and Justice; 3. The Promotion Directorate shall be supervised by a director who for all legal purposes enjoys the same status as a national director and is responsible directly to the Executive Secretary Article 10 Public Assistance Directorate 1. The Public Assistance Division is the Secretariat’s specialized technical service for receiving and processing complaints, involving mediation, reconciliation and resolution thereof. 2. The Public Assistance Division performs the following duties: a. Ensuring the receipt of the complaints addressed to the Secretary in accordance with the law and the internal rules; b. Ensuring full access by the Secretariat to the community, providing special attention to vulnerable groups;