www.humanrights.go.kr [Table 2-2-9] Complaints by type in the last five years (in number of cases and percentage) Classification Year Cumulative Human rights abuse Discrimination Others 110,565 84,939 76.8 23,410 21.2 2,216 2.0 2016 10,636 8,167 76.8 2,432 22.9 37 0.3 2015 10,695 8,500 79.5 2,187 20.4 8 0.1 2014 10,923 8,708 79.7 2,197 20.1 18 0.2 2013 10,056 7,457 74.2 2,496 24.8 103 1.0 2012 9,582 6,946 72.5 2,549 26.6 87 0.9 3. Face-to-face complaints Pursuant to Article 31 of the NHRC Act, the Commission sends a commissioner or a staff member to detention or protective facilities to receive an oral or written complaint from facility detainees if the latter wants a face-to-face meeting with the Commission. This mechanism is designed to guarantee a detainee the right to complaint. From the time the Commission was established until December 2016, there were 51,398 faceto-face grievances received from complainants in detention and protective facilities, of which 51,106 have been closed and 292 are ongoing. Of those that were closed, 13,408 (26.2%) were formally accepted as complaints, 24,345 (47.7%) were closed through counselling, and 13,353 (26.1%) were dropped by the applicant. The largest majority of face-to-face meetings were inquiries about a complaint already filed, or investigations or lawsuits in which, according to the NHRC Act, the Commission could not be involved. Thanks to the facilitation of postal mail complaints, which started from 2010, more complainants filed by mail than through face-to-face meetings, contributing to a continuous drop in face-to-face complaints from 3,070 in 2012 to 2,619 in 2016. This change has improved the efficiency of the face-to-face channel. 73 Commission's Major Activities * The cumulative figures total the numbers from the time the Commission was established (25 November 2001) to 31 December 2016. Part II Cumulative