Commission's Major Activities National Human Rights Commission of Korea Annual Report 2016 [Table 2-2-10] Face-to-face complaints applied for and handled in the last five years (in number of cases and percentage) Classification Closed Carried forward Applied for Cumulative - 51,398 51,106 13,353 26.1 13,408 26.2 24,345 47.7 2016 144 2,619 2,471 980 39.7 495 20.0 996 40.3 2015 213 2,658 2,727 916 33.6 654 24.0 1,157 42.4 2014 218 2,874 2,836 966 34.1 687 24.2 1,183 41.7 2013 202 3,068 3,095 992 32.0 781 25.3 1,322 42.7 2012 201 3,070 3,069 989 32.2 714 23.3 1,366 44.5 Year Sub-total Withdrawn Complaint received Closed by counselling * The cumulative figures total the numbers from the time the Commission was established (25 November 2001) to 31 December 2016. 4. Civil petitions and inquiries With a total of 19,416 civil petitions processed by the Commission in 2016, the growing number of petitions processed shows the growing reputation of the organization. In terms of platforms used for petitioning, Internet (official webpage or email) was the primary means with 7,934 cases (40.9%) out of a total of 19,416, followed by the online portal system for public petition with 6,286 cases (32.4%), and mail or fax cases totaling 5,035 (25.9%). [Table 2-2-11] Complaints received and handled by channel in the last five years (in number of cases and percentage) Classification Year Total Postal mail/Fax Internet Presidential Secretariat e-People Others Cumulative 148,191 40,539 27.4 84,298 56.9 658 0.4 22,189 15.0 507 0.3 2016 19,416 5,035 25.9 7,934 40.9 44 0.2 6,286 32.4 117 0.6 2015 14,677 4,748 32.3 7,237 49.3 30 0.2 2,552 17.4 110 0.7 2014 14,293 4,940 34.6 7,275 50.9 14 0.1 2,037 14.3 27 0.2 2013 13,222 3,321 25.1 7,018 53.1 15 0.1 2,839 21.5 29 0.2 2012 12,213 3,017 24.7 6,845 56.0 57 0.5 2,263 18.5 31 0.3 * The cumulative figures total the numbers from the time the Commission was established (25 November 2001) to 31 December 2016. 74