Commission's Major Activities National Human Rights Commission of Korea Annual Report 2016 On-scene investigation Subparagraph 1 of Article 24 of the NHRC Act states that “The Commission may, if deemed necessary, visit detention or protective facilities to conduct an investigation by its resolution.” In 2016, the Commission carried out a total of eight on-scene investigations—installation confinement facility, police jail, welfare facility for the homeless, senior care facility, correctional facility, foreigner shelter, mental health care facility, and children welfare facility. It made preventative relief efforts to address human rights issues in particularly vulnerable areas by making recommendations to improve human rights conditions. Investigator capacity building To build the capacity of investigators performing on-scene investigations, the Commission organized an investigator school on two different occasions. Both new and experienced investigators took part in educational programmes that covered the characteristics of the Commission’s investigations, the role of investigators, investigation methodology and techniques by case, and case study of complaints. Human rights counselling To increase accessibility to counselling, the Commission offered a variety of counselling services, including dedicated counselling windows manned by counsellors specialized in human rights; video teleconference, chatting, and SNS counselling system for person with disabilities schools and other related organizations; counsellors capable of sign language for the hearing impaired; counselling reservation and English counselling for foreigners. It also held ten visiting human rights counselling sessions for the socially vulnerable population groups, including persons with disabilities, people living with Hansen's Disease, older persons, children, and migrant workers. 46