for 20+ years. This is indicative of the wealth of Ombudsmanship experience and culture that is shared to train and support growth and professional development of Office’s younger workforce. Outcome 2: Effective financial management systems and reporting The Unit led in the coordination of the Office’s Financial and other Reports for information sharing for those that attended local and overseas trainings and meetings. The Unit also prepared over 20+ cabinet submissions for travel, budget, working entitlements and other work related matters. Moreover, the Unit processed 53 allowances for overseas and local travel, recorded more than 30+ leave related requests which were processed and managed by the Unit as well as maintaining and updating monthly dissemination of leave records for all staff. CSU managed a fleet of 4 vehicles for the Office in terms of ensuring regular servicing and maintenance, insurance upkeep, monitoring of petrol usage and the allocation of vehicles for the Office daily operations. The Office through CSU rendered transport and driver assistance for international meetings hosted by the Government as well as for the Pacific Games hosted by Samoa during the reporting period. Further, CSU completed a review of reporting processes and policies to further improve office systems and operations. The objective was to simplify processes and improving these according to the current context of the new Ombudsman (Komesina o Sulufaiga) Act 2013. Policies that were finalized and endorsed for the Office included;     Terms and Conditions of Employment Code of Conduct Oath of Secrecy Performance Appraisal and Learning Development Other documents that are yet to be finalized include;      Communications Policy Recruitment and Selection Policy Asset Management Manual Business Continuity Plan Strategic Plan 2021 – 2025 Office of the Ombusman/NHRI Samoa Annual Report 2019/20 39