brought about by natural disasters, civil unrest, armed conflict and similar crises in foreign countries. 2. Strengthened inter-agency partnership and coordination of agencies in addressing specific migration issues such as illegal recruitment and human trafficking for labour46. 3. Implemented more accessible, efficient and convenient in-country services for OFWs and their families, such as passport and exit clearance processing and enrolment to social protection programmes through the (a) new consular and OEC transaction counters in shopping malls; (b) mobile passporting and consular outreach services; (c) one-stop-shop centres for services of the Philippine Overseas Employment Administration (POEA) and Overseas Workers Welfare Administration (OWWA); (d) online system for appointments, submission of applications, registration, and inquiries; (e) simplified requirements for often used service, such as the multi-travel exit clearance for frequently vacationing OFWs; and (f) ISO certification for 37 key work processes in POEA to sustain improvement in service quality for OFWs. 4. Strengthened on-site services for OFWs under the one-country-team approach by (a) streamlining procedures for handling anti-illegal recruitment and anti-human trafficking in persons; (b) rationalizing procedures for accessing legal assistance funds; and (c) providing revised guidelines on operations of the Department of Labor and Employment-Philippine Overseas Labor Office (DOLE-POLO) such as the management of the Filipino Migrant Workers Resource Centers, handling of OFW cases involving contract violation and illegal recruitment, repatriation procedures, facilitating conduct of skills training and capacity building for workers on-site, and preparing them for return and reintegration. 5. Adopted the Citizen’s Charter that informs the public of the requirements, procedures and forms for accessing public services and the rationalized process time within which such services are obtained or completed. Agency Citizens Charters are posted in the premises of agencies and in their websites. 6. Implemented “We Serve OFWs Convergence Program” for a more concerted, synchronized and coordinated delivery of services to OFWs, both in-country and on-site, among agencies of the DOLE47. The programme focuses on four areas, namely: capability-building for internal and external partners, education and training for OFWs, setting up of 625 OFW Help Desks at local government units, and provision of legal assistance. (b) Allocating sufficient human and financial resources for agents within this structure to carry out their work efficiently 6. The State party network of 83 embassies and consulates, 38 POLOs, and 20 Filipino Workers Resource Centers serve the various needs of Filipinos before, during, and after their employment abroad. Assistance-to-Nationals (ATN) units and the POLOs provide 24/7 on-site services. 7. State party agencies dealing with migrant worker protection, overseas employment, and related migration issues were rationalized with regular staffing and adequate operating funds. 46 The Presidential Task Force on Anti-Illegal Recruitment undertakes coordinated preventive and remedial approaches to curb illegal recruitment at national and local levels. On the other hand, the Inter-Agency Council on Anti-Human Trafficking jointly pursues capacity building, information dissemination programs, and enforcement operations to fight human trafficking within the framework of the Anti-Trafficking Act. 47 82 DOLE Administrative Order No. 157 dated, April 2013.