Figure 4.2. Comparison of the Number of Files and Complaints in 2022 and 2023 Komnas HAM RI complaint services are facilitated through a number of public complaint channels. Most complaints submitted during 2023 used mediums such as post/letter (1,711), followed by in-person (376), online (334), email (183), proactive (61), audience (51), in the field (30), special conditions, (4) and networking (1). The types of channels and number of complaints based on the channels available by Komnas HAM RI can be seen in the diagram below: CARA PENYAMPAIAN BERKAS PENGADUAN Post (1.711) Online (334) Email (183) In-person (376) Hearing (51) In the field (30) Proactive (61) Particular Conditions (4) Facsimile (0) Networking (3) Figure 4.3. Methods to Submit Complaint Files 70 The Annual Report Of The National Human Rights Commission Of The Republic Of Indonesia (Komnas Ham RI) 2023