2. In accordance with the procedure established by the legislation of Turkmenistan, his legal representative may file a complaint to the Ombudsman in the interests of a person whose rights have been violated. 3. When submitting a complaint orally, an employee of the Ombudsman’s Office shall enter the content of the complaint and the data specified in part one of this Article into a special form. Article 25. Language of the records management of the Ombudsman 1. The records management of the Ombudsman shall be conducted in state language of Turkmenistan. 2. Applicants shall have the right to apply to the Ombudsman in their native language or another language they speak. In this case, the answer shall be given in the state language with a translation into the language that the applicant speaks. Article 26. Decision of the Ombudsman to institute proceedings of a complaint 1. The Ombudsman upon receipt of a complaint shall make a decision on: 1) its acceptance for proceeding, if it meets the requirements on the procedure and deadline for submission and its content; 2) refusal to institute proceedings if it does not meet the requirements on the procedure and deadline for submission and its content; 3) explanation to the applicant on the legal means of protecting his rights and freedoms. 2. The Ombudsman shall notify the applicant within five days of the decision made on the acceptance of the complaint and its grounds. 3. The decision to accept the complaint made by the Ombudsman shall not be subject to appeal Article 27. The Ombudsman’s request for assistance in verifying the complaint 1. Having accepted the complaint to institute proceedings, the Ombudsman shall have the right to apply for assistance in its verification to the competent state authorities, local selfgovernment bodies and officials. The results of the verification and the measures taken to identify violations of the applicant’s rights must be reported to the Ombudsman within the time limit set by him. 2. The Ombudsman shall not have the right to apply for assistance in verifying a complaint to state authorities, local self-government bodies or to an official, decision, action (inaction) of which has been appealed by the applicant.