Prior to their transfer, residents signed an amortization agreement which specified details of their interest in the new site. Most residents understood that the agreement was a loan arrangement for a fixed term with a monthly payment. However, many reported being unaware of what their obligations were when they signed the document. Many of the community are illiterate and could not read the agreement and did not have their obligations otherwise explained to them by government. Residents were not given a copy of the agreement, only being given a stub which identified their house and lot number. This signing process took place at a three-day orientation workshop convened by the NHA, attendance at which was mandatory for qualification. Residents were advised that they must resettle immediately upon signing the agreement, otherwise their lots will be reoccupied, even if construction was not complete. Most residents took up residence during 2010, however it was reported that some families have already been evicted from the resettlement site. Checks on residences are performed regularly, and if residents are not occupying their house and lot there is case for eviction. Residents reported a case of a single mother who had returned to her original municipality during the week so she could work, as she was unable to find employment near Pinugay. She would return to Pinugay on the weekends to be with her two children, who were cared for during the week by friends nearby. When it was discovered that she was not residing in Pinugay full-time, residents reported that her belongings were removed from the house by government officials and she was prohibited from maintaining residence in Pinugay, leaving her and her family homeless. Residents noted various problems with basic services, with no electricity or water connections currently in place at the site. All residents interviewed currently purchase electricity from a household in a neighbouring section of the site that has a metered connection. Residents reported that the sub-metered prices are highly inflated and adding pressure to their living costs. The community is not yet connected to household water supply, using a deep well for washing and buying mineral water for drinking. Residents have not received any notice of when water or electricity connection will be established. Sewage is processed via septic tanks, which are shared 84  Human Rights in the Rubble