210 Military Public Prosecutor, where (459) violations proved to be committed by military personnel. Various penalties have been applied to them, including cases of military personnel detained by the Military Intelligence Service, amounting to (74) detainees. The issuing of a booklet by the Interior Ministry shows various disciplinary irregularities, and the booklet was circulated among all security members. Considering that the booklet is mandatory, it is a step in the right direction. ICHR finds that disciplinary procedures in itself, even if applied in the manner referred to in the Interior Ministry’s report, are still not sufficient to address the gravity of the crime of torture, and shall not be considered under any conditions an alternative for criminal investigations. 4‐ Specialized Committees and Departments Palestinian police have established a number of departments to follow up on human rights violations. The most prominent departments are given below. A. Grievances and Human Rights Department This Council or Department was established to directly follow the Director General of Police. The aim of this Department is to receive citizens’ complaints213, and if the violations of the police do not constitute a crime punishable by law, or are not within the jurisdiction of the courts operating in the country, this is an abuse of authority, as well as revealing a lack of transparency, or discrimination in treatment or favoritism, neglect, or failure to implement instructions. This Department has no authority over the decisions of various courts. It receives complaints from citizens, and acts as an intermediary between the complainant and the police. It conducts visits to reform and rehabilitation centers and police stations to support the observance of human rights. ICHR followed up many complaints with the Grievances Office in the police. However, the responses of the Office were mostly typical. The majority of the responses deny citizens’ allegations in light of the absence of specific mechanisms to investigate allegations of human rights violations, in addition to a lack of investigative staff, which in turn makes it difficult to conduct investigations in an effective and efficient manner. B. Permanent Commission of Inquiry in the Police 213 It is noted that this Department received in 2010 a total of (182) complaints, of which (89) complaints were lodged directly from citizens, and (93) complaints filed through ICHR.