186 III ‐ Public Authorities on which Complaints Focused By classifying 2010 complaints in terms of the respondent authority, it turned out that there are two types of respondents: civilian authorities and security authorities. The number of civil complaints during 2010 reached (1,086) in the West Bank and Gaza Strip, constituting (28%) of the total number of complaints. Comparing this percentage with last year (2009), which amounted to (40%), it was found on one hand to have decreased at the expense of an increase in the percentage of security complaints. On the other hand, the number of security complaints received by ICHR during 2010 was (2,769), constituting (72%) of the total number of complaints in the West Bank and Gaza Strip. Comparing this percentage with the year 2009, it turned out that it increased from the previous year, in which the percentage of security complaints was (60%). 1‐ Civil Authorities Complaints against civil authority “ministries and public institutions” were received in the West Bank and Gaza Strip due to the continued status quo in Palestine and the continued political division since mid‐2007. This situation resulted in the presence of two authorities in the West Bank and Gaza Strip, leading to duplication in the work of institutions which provides services to citizens. A. Council of Ministers West Bank: ICHR received (14) complaints in 2010 against the Council of Ministers, compared with (130) complaints in 2009, mostly focusing on any one of five areas: 1) requesting the disbursement of financial allowances for the employees, or requesting other job rights; 2) requesting the disbursement of allowances for workers whose contracts were terminated for more than a year; 3) the right to education; 4) the right to property and of the non‐issuance of possession decisions; and 5) the right of the Council of Ministers to perform legal duties imposed by law. Gaza Strip: ICHR received (7) complaints against the Council of Ministers in the West Bank, mostly focused on the re‐payment of salaries which were suspended following the political division taking place since the mid‐year 2007. This pertained to government employees, civilian and military, from the Gaza Strip, under the “pretext of lack of commitment to legitimacy”. ICHR followed up on