Whenever possible in responding to a crisis situation: • Follow the direction of relevant authorities managing the crisis; • Learn what emergency responses are being organized and what resources are available to help people, if any; • Don’t get in the way of search-and-rescue or emergency medical personnel; and • Know your role and its limits. It is not necessary to have a psychosocial background in order to offer PFA. However, if you want to help in crisis settings, it is recommended that you work through an organization or community group. If you act on your own, you may put yourself at risk, it may have a negative effect on coordination efforts, and you are unlikely to be able to link affected people with the resources and support they need. Looking After Yourself Helping responsibly also means taking care of your own health and well-being. As a helper, you may be affected by what you experience in a crisis situation, or you or your family may be directly affected by the event. It is important to pay extra attention to your own well-being and be sure that you are physically and emotionally able to help others. Take care of yourself so that you can best care for others. If working in a team, be aware of the well-being of your fellow helpers as well. Training Module on the Right to Mental Health for Civil Society Organizations (CSOs) Try to be aware of what services and supports may be available so you can share help. C. Providing PFA Good Communication The way you communicate with someone in distress is very important. People who have been through a crisis event may be very upset, anxious, or confused. Some people may blame themselves for things that happened during the crisis. Being calm and showing understanding can help them feel safe and secure, understood, respected, and cared for appropriately. Someone who has been through a distressing event may want to tell their story. Listening to someone’s story can be a great support. However, it is important not to pressure anyone to talk about what they have been through. Some people may not want to speak about what has happened or about their circumstances. However, they may value it if you stay with them quietly, let them know you are there if they want to talk, or offer practical support like a meal or a glass of water. Don’t talk too much; allow for silence. Keeping silent for a while may give the person space and encourage them to share with you if they wish. 10