Elders Home visits Rehabilitation Centres 4.3 - 01 - 01 - - - - - 01 3rd Quarter (July – September 2016) The Commission established special units within the Inquiries and Investigation Division, namely General Complaints Unit, Torture/Custodial Violations Complaints Unit, Education Sector Complaints Unit and Economic, Social and Cultural rights Complaint Unit. 4.3.1 Summary of Complaints 4.3.1.1 Head Office No. of Complaints Received 1228 No. of Complaints within the mandate of HRCSL No. of Complaints not within the mandate of HRC (Cannot Proceed) 618 184 Complaints pending for more information 426 Categorization of the concluded cases No of Concluded Cases – cases registered in 2106 No FR Violation Not Interested Recommendation Settlement Relief Granted Withdrawn Refer to other Authorities Directives given Pending Court Cases Not within mandate Time bar Total 03 38 06 05 04 17 01 07 01 82 16 No of Concluded Cases – cases registered before 2016 09 13 12 11 06 19 02 03 06 81 Total 12 51 18 16 10 36 02 04 13 01 163