under “measures for ensuring gender-equality in air transport services” in the biennial civil aviation industry’s Gender Equality Promotion Assessment. However, the NHRC believes this was a superficial manner of dealing with the topic. Furthermore, the items involved are primarily service measures 45 related to gender, making it difficult to effectively achieve the target of full accessibility in the civil aviation industry. C. Information accessibility 51. Although the MOHW has provided readability awareness and promotion training for government personnel at all levels every year since 2018, the NHRC believes that the dissemination and accessibility of the readable format is still insufficient and lacks production guidelines. Much important information is also simplified in the translation process. 52. The NHRC has expressed deep concerns for the impact of telephone communication challenges faced by persons with hearing impairments in all aspects of life. In contrast, persons with hearing impairments in the United States, Europe, and South Korea can readily utilize services or platforms that translate the sound signals from phone calls into sign language and video signals, achieving accessibility. Although some businesses in Taiwan provide such Video 45 The 2020 Assessment of the Civil Aeronautics Administration’s Handling of the National Civil Air Transport Industry’s Promotion of Gender Equality shows 4 major assessment categories including “making keynote speeches about and holding training courses in gender mainstreaming” (40%, 40pts), “creating a gender-friendly environment at the company” (20%, 20pts), “providing gender-equal air transport services” (20%, 20pts), and “other specific gender equality measures and plans for the future” (20%, 20pts). The category “providing gender-equal air transport services” includes items related to accessibility services for persons with disabilities (as shown below). The full 20 points is given once 4 or more gender-related air transport service standards are met. There is no deduction mechanism if the airline ticket counter does not provide barrier-free access and accessible toilets. Therefore, all airlines received 20 points. (1) Reservation services: Reservations can be made for wheelchairs, baby meals, baby products, sky cots. (2) Ticket counter: Provides barrier-free access, accessible toilets, and motor vehicle spaces for persons with disabilities (not recognized). (3) Airport service: �� Dedicated check-in counter: provides exclusive check-in counters for passengers with infants and in wheelchairs and passengers who are pregnant, elderly, or in need of assistance; arranges more suitable seats; ② Priority check-in service: provides priority boarding for passengers with infants and in wheelchairs, passengers who are pregnant, elderly, or in need of assistance; ③ Attentive service: provides protection using plastic bags for wheelchairs and strollers put into the airlines’ care by passengers. (4) In-flight service: ① Assists with sitting down and providing necessary supplies such as diapers and baby food. ② Provides care and assistance at any time during the flight (e.g., making baby formula). 39