floor bus on every city bus route. Some even have an achievement rate of less than 60% of all routes. (3) As the number of accessible buses (including low-floor buses) is not widespread in most counties and cities, wheelchair users are often refused travel when attempting to ride a bus during rush hour. Disciplinary mechanisms exist, but they are ineffective. There is also a lack of positive reward mechanisms that encourage bus drivers to provide service on their own initiative. 46. According to table 9.5 of the CRPD Second Report, there has been an annual increase in the number of persons with disabilities (including companions) using public transportation services under the Ministry of Transportation and Communications (hereinafter referred to as the MOTC), including Taiwan Railway, Taiwan High Speed Rail, and air and water transport. However, the NHRC has noted that the number of persons with disabilities using intercity buses has decreased. The number of service recipients in 2019 decreased by 15% compared to 2016, and it is recommended that the competent authorities investigate to determine the reasons for this decrease and propose appropriate solutions. 47. The NHRC notes that the MOTC, as the central competent authority, has failed to refer to the excellent design of bridge plates in other countries. The tenon style bridge plates currently used on subsidized low-floor and accessible buses fall off easily, potentially injuring wheelchair users when they are getting on and off the bus. They are also difficult to control, meaning drivers can also get hurt if not operated properly. In addition, it is not uncommon for wheelchair passengers to experience falls and injuries due to their wheelchair overturning on the bus. The reasons are that drivers sometimes do not follow standard operating procedures when assisting persons with disabilities in fastening security belts and anchoring wheelchairs, and the method of securing the wheels is also sometimes incorrect. From February 16 to April 15, 2019, the Directorate General of Highways, MOTC carried out a mystery customer project to inspect the quality of service of accessible intercity buses under its jurisdiction. Inspectors found 196 deficiencies, the top 3 most common of which included failing to assist 37