The same service is offered at regional offices. For example in year 2013, 885 persons, 458 persons and 1167 persons have visited regional offices of Ampara, Batticaloa and Badulla, respectively, seeking advice. 1.3 Hotline A hotline was kept open for the general public round the clock (24 hrs) in year 2013.Introducing an easy accessible hotline number, i.e. 1996 has resulted in an increase in the access of this service this year. Matters relating to arrests and detentions have been urgently addressed on the hotline service. 1.4 Categorization of Complaints Categorization of complaints lodged at the Head-Office in year 2013. Nature of the Complaint Number of complaints Personal freedom Torture 377 Physical and mental harassment 444 Arbitrary arrest/detention 326 Conditions of detention 15 Death while in custody 03 Disappearances 27 Abductions 05 Shootings 04 Killings 01 Inactions 519 Elections 03 3