3. Introduce education and training programs on Geriatric Medicine, Gerontological Nursing, Therapies, Nutrition, Caregiving etc. for the medical and related professionals who are currently providing services to different patients in hospitals and clinics. 4. Arrange provisions so that OPs can be receiving healthcare service on priority basis in all public and private hospitals and clinics. Also, setting up separate counters and corners for elderly patients and reserve at least five percent seats for OPs in hospitals and clinics. 5. Introduce ‘Old-age Health Insurance’ program for OPs of the country. 6. Inclusion of ageing and elderly welfare issues separately in the textbooks where the Constitution of Bangladesh, national policy on older person-2013, Maintenance of parent act- 2013 and other relevant documents will be studied. Signing ceremony of bilateral treaty between NHRC and Election commission NHRC has introduced Digital Complaint Management System to dispose complaints more efficiently, easily and immediately. For providing faster delivery of services it is important to give national identity (NID) number in the applications lodged by complainants. In order to prove the true identity of the complainant it must be verified through Database of National Identity Number resided to National Election Commission. Thus, a bilateral treaty was signed between NHRC and Election Commission in this regard. On behalf of NHRC, Secretary Mr. Narayan Chandra Sarkar and on behalf of Election Commission, Director (Registration and Migrants) Md. Abdul Momin Sarkar signed the treaty. MOU signing ceremony between NHRC and Election Commission. Protecting Rights by Dealing with Complaints | 53