47 received (11) written responses. ICH also received (15) complaints against the Ministry of Public Work and Housing, (11) of which were closed. The evaluation of closed complaints was as follows: (3) complaints closed in cooperation and with a satisfactory result, (2) complaints that were closed in cooperation and with an unsatisfactory result and (6) complaints closed without cooperation. The number of ICHR’s correspondence reached (7) original letters, one reminder letter, and (7) written responses. Executive Summary 2020