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Third section
Evaluation of official institutions’ interaction with
ICHR in relation to complaints
1. Assessment of official institutions’ responses to the
Commission in relation to complaints in the West Bank
ICHR received (81) complaints against the Ministry of Interior, of which (26) were
closed. The evaluation of closed complaints was as follows: (13) complaints closed
with cooperation and with a satisfactory result, (8) complaints were closed with
cooperation and with an unsatisfactory result and (5) complaints of unsatisfactory
results. The number of ICHR’s correspondence with the Ministry of Interior was (42)
original letters, (8) reminder letters, while it received (12) responses.
It also received (129) complaints against the Ministry of Health, (61) of which
were closed. The evaluation of closed complaints was as follows: (45) complaints
closed with cooperation and with a satisfactory result, (11) complaints were closed
with cooperation and with an unsatisfactory result and (3) complaints without
Cooperation and two complaints closed for lack of follow-up. The number of ICHR’s
correspondence with the Ministry reached (61) original letters, (37) reminder
letters, while it received (19) responses.
ICHR received (40) complaints against the Ministry of Education, (13) of them were
closed. The evaluation of closed complaints was as follows: (5) complaints closed
with cooperation with a satisfactory result, (6) complaints closed with cooperation
and with an unsatisfactory result, and one complaint without cooperation
and another complaint closed for not having follow up. The number of ICHR’s
correspondence with the Ministry of Education reached (30) original letters, and
(15) reminder letters, while it received (24) responses.
The number of complaints submitted against the Ministry of Local Government
reached (21) complaints, of which (9) were closed. The evaluation of closed
complaints was as follows: (6) complaints were closed with cooperation with
a satisfactory result, two complaints were closed with cooperation with an
unsatisfactory result, and one complaint was closed for not having follow-up. The
number of ICHR’s correspondence with the Ministry reached (13) original letters,
(7) reminder letters, while it received (11) responses.
In addition to receiving (50) complaints against the Ministry of Social Development,
(13) of them were closed, and all closed complaints were evaluated with cooperation
and with a satisfactory result. The number of ICHR’s correspondence with the
Ministry reached (10) original letters, and (7) reminder letters, while it received
one written response. (63) Complaints were received against the governorates,
(36) of which were closed. The evaluation of the closed complaints was as follows:
The Status of Human Rights in Palestine