research whether this erroneous understanding is due to misinformation or misinterpretation of information by principals, and as such may warrant further investigation. Irrespective of the reasoning, it becomes evident that there are fundamental knowledge gaps that need to be rectified, when even those who feel confident about their knowledge are displaying key inaccuracies in their understanding. As highlighted by survey participants, standardised national education from a single source, will be integral to reducing this knowledge gap and supporting common understanding about all of aspects of FEPOAs. The Commission’s research also showed that Australians generally perceive FEPOAs as a useful and valuable legal tool but not one without risks. However, despite the recognition of risks and potential negative consequences (e.g. financial abuse and family conflict), many principals are ill-prepared to identify risk factors and take steps to mitigate potential abuse and other negative consequences. For example, despite principals recognising the potential risk of family conflict, the data shows that there is a lack of communication with prospective appointed decision-makers and other family members about FEPOA arrangements. Additionally, despite identifying the misuse of money and financial abuse as risks, few principals are taking proactive measures such as consulting an expert or professional, placing limits or conditions in the FEPOA or talking to a trusted third party to mitigate these risks. Further, despite having concerns about appointed decisionmakers not respecting the principal’s wishes, many principals are not taking the time to think through their wishes and preferences or communicating these to their appointed decision-maker(s). This research confirmed that there is an overwhelming need and appetite for more education and information on FEPOAs in Australia. Australians are clear on how they want this information to be delivered, in both digital and non-digital formats; who they want delivering this education, legal professionals, trusted organisations in the FEPOA space and government. Australians want to receive this information before they have arranged an FEPOA and after it is formalised. They also want regular refreshers after an FEPOA is made (see Chapter 6 for further details about Australians’ preferences for education). Recommendation 2: The Commission recommends that the Australian Government, in consultation with State and Territory Governments, and other relevant bodies including the Australian Guardianship and Administration Council (AGAC), develop and deliver FEPOA education and information materials at the national level. The education and information should: l l l target all adult Australians of all backgrounds, with a focus on reaching younger adults, those with lower education levels and those from lower socio-economic areas additionally target individuals and groups required to act on FEPOAs, including FEPOA witnesses, aged care staff, financial service providers, legal professionals and others. aim to increase knowledge and understanding about: – FEPOAs generally, including the concept of capacity and the importance of arranging an FEPOA before capacity is lost – principal and appointed decision-maker rights and responsibilities – risk factors for elder abuse and the supports that are available. l l l 58 be user-friendly, accessible, available via a range of communication methods and formats including both digital and non-digital options, endorsed by a trusted source, centralised and standardised across the country be provided prior to an FEPOA being made, as well as after it is formalised, including for example, periodic reminders to review and update an FEPOA and knowledge refreshers at points of use support Australians, especially principals, to navigate and mitigate against potential risks, such as financial abuse, by providing good practice guidance and tips about: Empowering futures: A national survey on the understanding and use of financial enduring powers of attorney