Detailed insights: What information did principals and appointed decision-makers receive? (a) Information received by principals and appointed decision-makers Principals and appointed decision-makers were most likely to have received information at some point about the process of arranging an FEPOA (77%), the rights and responsibilities of an appointed decision-maker (76%) or information on the rights of the principal (75%). However, this means that a quarter of principals and appointed decision-makers never received this information. The data showed that principals and appointed decision-makers were the least likely to have received information on how to seek help if they had issues after setting up an FEPOA (36% never received this information), how to cancel or revoke an FEPOA (37%) or how to resolve conflict arising from an FEPOA (42%). Appointed decision-makers were more likely than principals to have never received information about most aspects of the FEPOA, including information on: • the process of arranging an FEPOA (31% of appointed decision-makers) • the rights and responsibilities of an appointed decision-maker (28%) • the rights of the principal (30%) • the potential risks of an FEPOA (44%) • how to cancel or revoke an FEPOA (44%) • how to resolve conflict arising from an FEPOA (48%). Generally speaking, those who had never received information were more likely to be: • people aged over 65 years or older • people with lower income • people with lower education levels. Q55 Figure 20 – Information received by principals and appointed decision-makers Received at some point (NET) 77% 76% 23% Information about the process of arranging a FEPOA Never received 75% 24% 75% 25% 65% 25% 64% 35% 63% 36% 58% 42% 37% Information on Information on Advice on who Information Information on Information on the rights and the rights of the to have as an about the how to seek how to cancel responsibilities principal appointed potential risks of help if you have or revoke a of an appointed decision-maker* a FEPOA issues after FEPOA decision-maker setting up a FEPOA Information on how to resolve conflict arising from a FEPOA Q.55. Please tell us if you have received this information and when. Please select all that apply for each row. Base: All principals and decision-makers n=1,059. * Statement only asked to principals Chapter : 6 Education 33