6 Education KEY FINDINGS The majority of adult Australians (85%) agreed that more education and information on FEPOAs was needed. A significant portion of principals and decision-makers had never received information or education relating to FEPOAs. l l l A quarter of principals and appointed decision-makers had never received information about the process of arranging an FEPOA, the rights and responsibilities of an appointed decision-maker or information about the rights of the principal. Appointed decision-makers were more likely than principals to have never received information about most aspects of an FEPOA. When information was received, it was most likely received before the FEPOA agreement was finalised and from a legal professional. When it comes to developing FEPOA education, Australians considered it very important or moderately important that information is: l in simple or plain English (75% considered it very important; 20% moderately important) l from or endorsed by a trusted source (69% very important; 25% moderately important) l standardised across Australia (62% very important; 31% moderately important). Australians generally preferred: l l l information and education about FEPOAs to come from legal professionals (63%), a trusted organisation in the FEPOA space (47%) or government (44%) to receive information about FEPOAs via a range of formats including a website (60%), physical resources (e.g. pamphlets) (36%), online training courses (36%) and other formats additional information to be provided before the FEPOA arrangement was entered into (84%), though a significant portion were also interested in regular refreshers (26%). Other than the general public, principals and appointed decision-makers felt that many others would also benefit from more FEPOA education, including aged care staff (57%), financial professionals (50%), legal professionals (50%) and FEPOA witnesses (49%). Chapter : 6 Education 31