Alongside this regulatory framework, we
encourage Government to work with those
with lived experience of homelessness,
to develop a ‘Code of Rights for People in
Emergency/Transitional Housing’. The Code of
Health and Disability Consumers’ Rights is a
useful model.92
We recommend the development of more
training or guidance for transitional housing
providers regarding their human rights
obligations (e.g., to meet ‘minimum decency
standards’) when providing housing services.
This could run alongside, or be folded into,
their social service accreditation requirements.
Such training and guidance should be
extended to contracted motel providers and all
providers in the new unified system.
Alongside these three recommendations, which
respond directly to what we have heard and found
in this report, we reiterate two recommendations
made in our 2021 report:93
4. Establish an effective, accessible, and constructive
accountability mechanism for the housing system,
including the emergency housing system.
It is very important that a constructive Tiritibased accountability mechanism is urgently
established for the right to a decent home
grounded on Te Tiriti. This is critical for the
legitimacy of those holding power in Aotearoa
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Human Rights Commission
New Zealand’s housing system. The mechanism
should address systemic housing issues, not
personal complaints. There are different ways
of realising this recommendation, for example,
a Housing Ombudsman (Officer of Parliament)
or a Housing Rights Commissioner within
the Human Rights Commission (independent
Crown Entity).
5. Establish an independent advisory and advocacy
group grounded on Te Tiriti o Waitangi.
The right to a decent home requires housing
initiatives to be evidence-based with
attention to both the kāwanatanga and tino
rangatiratanga spheres of authority. We
recommend an advisory and advocacy group
responsible for providing expert advice and
commissioning research, including Te Ao Māori
perspectives and concepts of housing.
The right to a decent home entitles individuals
and communities to active and informed
participation on issues relating to housing,
including policy making and accountability.
The advisory and advocacy group would
be responsible for ensuring voices from all
segments of society are heard, especially those
who are most impacted by the housing crisis.
It is crucial that all those with lived experience
of inadequate housing and homelessness are
heard and listened to.