Alongside this regulatory framework, we encourage Government to work with those with lived experience of homelessness, to develop a ‘Code of Rights for People in Emergency/Transitional Housing’. The Code of Health and Disability Consumers’ Rights is a useful model.92 We recommend the development of more training or guidance for transitional housing providers regarding their human rights obligations (e.g., to meet ‘minimum decency standards’) when providing housing services. This could run alongside, or be folded into, their social service accreditation requirements. Such training and guidance should be extended to contracted motel providers and all providers in the new unified system. Alongside these three recommendations, which respond directly to what we have heard and found in this report, we reiterate two recommendations made in our 2021 report:93 4. Establish an effective, accessible, and constructive accountability mechanism for the housing system, including the emergency housing system. It is very important that a constructive Tiritibased accountability mechanism is urgently established for the right to a decent home grounded on Te Tiriti. This is critical for the legitimacy of those holding power in Aotearoa 62 Human Rights Commission New Zealand’s housing system. The mechanism should address systemic housing issues, not personal complaints. There are different ways of realising this recommendation, for example, a Housing Ombudsman (Officer of Parliament) or a Housing Rights Commissioner within the Human Rights Commission (independent Crown Entity). 5. Establish an independent advisory and advocacy group grounded on Te Tiriti o Waitangi. The right to a decent home requires housing initiatives to be evidence-based with attention to both the kāwanatanga and tino rangatiratanga spheres of authority. We recommend an advisory and advocacy group responsible for providing expert advice and commissioning research, including Te Ao Māori perspectives and concepts of housing. The right to a decent home entitles individuals and communities to active and informed participation on issues relating to housing, including policy making and accountability. The advisory and advocacy group would be responsible for ensuring voices from all segments of society are heard, especially those who are most impacted by the housing crisis. It is crucial that all those with lived experience of inadequate housing and homelessness are heard and listened to.

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