customized to specific counseling centers implemented by competent professionals based on annual survey requests. However, lack of budget put hold on programs for relieving work-induced stress suffered by counselors. Schedules of counseling experts appointed by the Commission were posted on its website to allow the public to easily make appointments and make most use of their services. The Commission also notified counseling schedules of counseling expert groups on its website since 2010 to allow the public to make appointments for counseling sessions on dates they want. As a whole, the Human Rights Counseling Center has effectively fulfilled its roles and functions as a gateway to the Commission in 2011. But there is an urgent need to set up an internal system to serve sophisticated and diversified demands of the public and secure skilled human resources to facilitate smooth operation. Additionally, it needs to work on system improvement, including modernizing telecommunication equipments to more efficiently process a soaring number of calls and setting up regular education programs to enhance counseling capabilities. 74 Part II. Major Activities of the Commission