complaints, which include 45,162 civil rights violations (77.0%), 11,547 discriminations (19.7%), and 1,963 others (3.3%). Total number of complaints showed a steady upward trend until 2010, but complaints of civil rights violation decreased from 9,168 to 7,356 by 1,036 (16.0%) as well as complaints of discrimination from 2,680 to 1,802 by 878 (32.8%) on year in 2011. The year 2010 witnessed a soaring number of complaints in total owing to as many as 800 group complaints filed by special interest groups for people with disabilities and launch of the Report Center for Torture Victims. Excluding these mitigating circumstances that affected 2010, the number of complaints filed to the Commission is increasing steadily. [Table 2-2-3] Classification of Complaints by Year (unit: number of cases, %) Category Total Year Human Rights Violation Discrimination Others Cumulative Total* 58,672 100.0 45,162 77.0 11,547 19.7 1,963 3.3 2011 7,356 100.0 5,425 73.7 1,802 24.5 129 1.8 2010 9,168 100.0 6,461 70.5 2,680 29.2 27 0.3 2009 6,985 100.0 5,282 75.6 1,685 24.1 18 0.3 2008 6,309 100.0 4,892 77.5 1,380 21.9 37 0.6 2007 6,274 100.0 5,067 80.7 1,159 18.5 48 0.8 * January 1st 2001~December 31st 2011. * The numbers may increase when a case is split into multiple cases after being filed. 3. On-site Counseling The Commission offered 9 rounds of counseling sessions tailored to vulnerable groups by visiting them in 2011, including a session in April conducted in conjunction with the UNHRC Representation in the Republic of Korea for refugees and sessions in June and Chapter 2 Human Rights Counseling & Complaint 71