Table of Contents | Part I Introduction| 011 | Part II Major Activities of the Commission | 041 Chapter 1 Improvement of Laws, Regulations, Policies and Practices Section 1. Overview 043 Section 2. Major Activities Section 3. Evaluation 044 065 Chapter 2 Human Rights Counseling and Complaint Processing Section 1. Overview 067 Section 2. Major Activities Section 3. Evaluation 068 073 Chapter 3 Investigations and Remedies: Civil Rights Violations Section 1. Overview 077 098 Chapter 4 Investigations and Remedies: Discriminatory Acts Section 1. Overview 075 075 Section 2. Major Activities Section 3. Evaluation 067 101 Section 2. Major Activities 104 101 043