promote mid to long-term policies with strong human rights perspectives. It also formulated and recommended to the government the Guidelines on the Rights of Migrant Workers, which is meaningful in that they presented a comprehensive roadmap to improve the rights of migrants for the first time in the world. Other recommendations rendered by the Commission include advancing the rights of female marriage migrants who became stateless for allegedly committing marriage fraud, improving the employment permit system, recognizing economic activities of migrants who are in the process of appealing the court ruling on refugee status denial, and enhancing accessibility to medical services of undocumented dependants of migrant workers, as well as an opinion expressed on the status guarantee requirement for female marriage migrants’ visa extension process. The Commission also gathered a wide range of opinions via diverse channels by conducting surveys on human rights conditions, operating special committees, and organizing forums and hearings in order to enhance efficiency of its investigation and remedy activities and upgrade expertise. Section 2. Major Activities 1. Complaints of Civil Rights Violation The Commission received a total of 45,162 complaints of civil rights violation since its inception until the end of 2011. By entity, correctional facilities (17,202 or 38.1%), the police (10,113 or 22.4%) and institutional group care facilities (5,393 or 11.9%) received the most number of complaints, with the rest of complaints alleged other entities (5,011 or 11.1%). In 2011, 5,425 complaints of civil violation were received, down by 1,036 (16.0%) from Chapter 3. Investigations and Remedies: Civil Rights Violations 77