participation and cooperation in NCP of enterprises, labor groups, civic groups, and international organizations; to enhance the accessibility to NCP information such as operation rules, procedures to raise questions or complaints, annual reports, and contact information in compliance with the OECD Guidelines by users through the website; to raise transparency and accountability of work process by specifying due dates when receiving complaints and notifying results; and to modify the work practice to prevent the NCP secretariat from making independent rulings on complaints received by NCP. (October 27, 2011) 2) Recommendation to Improve the Practice of Collecting Personal Information The Commission recommended the Chairman of Korea Communications Commission to investigate whether the policy of ‘XXX Corporation’ to request consent for collecting and using personal information through push notification and deny access to ‘XXXX Service’ when users do not consent violates the provision on consent to collection of personal information of the Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. The recommendation also included taking appropriate actions in accordance with applicable regulations for any violations, reviewing the practice of collecting personal information by businesses, and developing a guideline for protection of privacy of service users. (October 27, 2011) 3) Opinion on the 4rd Korean Government Report on Implementation of the International Covenant on Civil and Political Rights of UN The Commission submitted its opinion to the Minister of Justice that the draft did not fulfill its responsibility of due diligence because it only highlighted positive achievements and neglected challenges and obstacles in implementing the Covenant and that in terms of contents. The draft also lacked sufficient explanation on impacts or effects of introduction of laws and institutions as well as concerns and recommendations of the HRC. (January 27, 2011) Chapter 1. Improvement of Laws, Regulations, Policies and Practices 45