and progress to advance the rights of the disabled for past decade and discussed major issues on mental disability. By doing so, it boosted interest in persons with disability in Korean society, and helped consolidating cooperative relationship between the Commission and the disabled. Furthermore, with a view to advance the rights of vulnerable persons with the disability, the Commission concluded an agreement with the Korean Mental Health Foundation to lay the foundation to secure expertise on the field of Mental Health Care, and offered human rights education to health facility owners, operators and employees in order to better protect the rights of the disabled and build the groundwork to create human rights-friendly culture in Korean society. In an effort to advance the rights of women, the Commission conducted a suo moto investigation on restricting eligibility criteria for maritime high schools to male students and recommended to revise the application criteria; expressed its opinion that not paying condolence money to married female employees for their parents’ death corresponds to discrimination based on gender bias; confirmed that it was also discrimination to give women disadvantages such as inducing to resign or excluding from jobs on the grounds of pregnancy or delivery; and determined that it constituted a discriminatory act not to accept relocation to a region where commuting is not reasonable as legitimate reason for inevitable withdrawal from the company in the case where the relocation was a result of divorce. In particular, it carried out in-depth interviews with female emotional labor workers including restaurant staff, wholesaler cashier or salesperson, and call center representatives who are exposed to verbal abuse and rude behaviors. The Commission collected a range of human rights violation cases against female service workers, based on which it published the Employers’ Guide for Human Rights of Female Emotional Labor Workers, and launched a large-scale public campaign titled “Good Consumers Make Female Emotional Labor Workers Smile” to lead the public to pledge respect and 32 Part I. Introduction