Figure 6: Access to remedy State based non-judicial grievance mechanisms e.g. labour inspectors, labour mediation, OECD National Contact Points ES E D AC C Y State based judicial grievance mechanisms e.g. courts S TO RE M Company operational grievance mechanisms and multi-stakeholder initiatives e.g. worker hotlines, complaints processes, whistleblower processes Remedy for an adverse human rights impact The primary aim of human rights due diligence is should providing prevention and mitigation, whereas remediation the remedy, and the offer of something to is a response to something that has already counteract, or make good, the adverse impact.135 happened. Even with the most comprehensive Remediation can be achieved through a number due diligence process, a business may still cause of avenues, including restitution, compensation, or contribute to an adverse human rights impact. satisfaction, rehabilitation, and guarantees of When this happens, that business must provide non-repetition.136 It is critical to listen to the remediation for this impact on human rights.137 include the process of impacted individual or community to ensure that their needs are met and the harm they have suffered is restored. Responsible business conduct and the tourism industry in Vietnam • Guidance for companies • 2022 | 51