Jfflif{s k|ltj]bg÷cf=j= @)&)÷@)&!
cfof]usf sfof{nox¿sf] 8f6f PsLs[t ug]{ ;Gb{edf sfo{x¿ eO/x]sf] cj:yf 5 .
cfof]usf tYofª\s / ph'/L kmfon (data and complaints file nfO{ cem
cfw'lgsLs/0f u/L cfof]usf] s]lGb|o sfof{nodf Data Centre / File Transfer Protocol
(FTP) sf] nflu kxn eO/x]sf] 5 . o;nfO{ Pp6} Network cfof]usf] cfˆg} Tunnel
agfpg p2]]Zon] Intranet Lease Line dfkm{t WAN Connections ug]{ IT Unit sf]
of]hgf /x]sf] 5 . o;af6 cfof]udf ePsf ljleGg ;ˆ6j]o/x¿af6 tYofª\s k|lji6
u/fpbf PsLs[t x'g'sf] ;fy} ;'/lIft x'g hfG5 .
%=!#= clen]vLs/0f PsfO
dfgj clwsf/ cfof]un] dfgj clwsf/ pNnª\3g;DaGwL d'2fnfO{ ljz]if Joj:yfsf
;fy ;'/lIft / Jojl:yt /fVg] sfo{sf] yfngL u/L clen]vLs/0f PsfOdfkm{t\ sfo{ ub}{
cfPsf] 5 . o;df dfgj clwsf/ pNnª\3g, xgg\ / HofbtLsf ph'/Lx¿dfly cfof]un]
u/]sf 5fgljg, cg';GwfgkZrft\ cfof]uaf6 ePsf lg0f{o÷l;kmfl/;nfO{ ;dfj]z
ul/G5 . o; jif{ klg o; sfo{n] lg/Gt/tf kfPsf] 5 . xfn;Dd k|fKt $#$% j6f
ph'/Lx¿dfly cfof]uaf6 lg0f{o eO{ clen]vfnodf btf{ eO;s]sf 5g\ . h;df
cfof]uaf6 ljleGg ldltdf lg0f{o -tfd]nL, vf/]hL, 6'ª\Uofpg] / l;kmfl/;_ eO;s]sf
hDdf !!&) j6f kmfonx¿ o; jif{ btf{ ePsf 5g\ . To;} u/L cfof]udf btf{ ePsf
^&*( j6f ph'/L kmfonx¿ ljB'tLo k|0ffnL Complaints Management and Reporting
System -CMRS_ cg';f/ Scan u/L /flv;lsPsf] 5 . cfof]uaf6 ePsf lg0f{o÷
l;kmfl/; ldltcg';f/ /flvPsf] 5 . ;f]xLadf]lhd g} kmfonx¿sf] ef}lts Joj:yfkg
ul/Psf] 5 / of] sfo{ hf/L 5 .
kmfOnx¿sf] ;'/Iffy{ kmfo/ k|'km Soflag]6df kmfOnx¿ Joj:yLt ul/Psf] 5 .
clen]vfnojf6 k|fKt ;a} ;Ssn kmfOnx¿ cfof]usf] lg0f{o ldlt tyf ljB'tLo
ljlwcg';f/ Joj:yfkg ul/Psf]] xF'bf cfjZos k/]sf kmfOn Pjd\ ;"rgfx¿ tTsfn
k|fKt ug{ ;lsG5 .
%=!$= k|ltj]bg PsfO
cfof]un] k|ltj]bg PsfO / ;DalGwt dxfzfvf / If]qLo÷pkIf]qLo sfof{nodfkm{t\
;Dkflbt sfo{x¿nfO{ ;d]6L k|sfzg ub}{ cfPsf] 5 . o; jif{ klg cfof]un] cfof]uaf6
;Dkflbt ultljlwx¿nfO{ ;d]6L ljleGg k|ltj]bg k|sfzgdf NofPsf] 5 . o; cjlwdf
cfof]uaf6 k|ltj]bg÷k'l:tsf u/L !$ ;fdu|Lx¿ k|sflzt eO{ ljt/0f ul/Psf] 5 .
k|sfzgx¿
qm=;+=
zLif{s
k|sfzg ldlt
!= jflif{s k|ltj]bg @)^(÷@)&)
ebf}, @)&)
@= h]i7 gful/s / dfgj clwsf/
ebf}}, @)&)
#= cfof]usf !# jif{ ph'/Lpk/ cfof]usf ebf}}, @)&)
l;kmfl/;x¿ / sfof{Gjogsf] cj:yf
63
s}lkmot
@)&! j}zfvdf
k'gM k|sfzg