NATIONAL HUMAN RIGHTS COMMISSION, INDIA 3.13.1 During the year 2019-20, the Commission registered 76,628 complaints as against 89584 complaints registered during the previous year. The Commission had initiated steps for providing a platform to the complainants to submit online complaints and also encouraged the State Human Rights Commission to come on board hrc.net portal which enabled the complainants to submit online complaints to many of the State Human Rights Commissions. The Commission made efforts to increase its reach to the people. The use of hrc.net portal extended the facility to the people to make a complaint from anywhere in the country through the Common Service Centres ensuring immediate submission of complaints and a safeguard against postal delays or loss in transit. The use of hrc.net portal benefitted the complainant by way of acknowledgement of receipt through SMS or e-mail message, alert on directions passed by the Commission on the complaint and access to information pertaining to the status /action on the complaint. The portal of which Complaint Management and Information System(CMIS) is a part, facilitates storage and retrieval of data, submission of reports online by the authorities and an important tool in speedy decision making and redressal of grievances. Focal point of NHRC (Mobile No. 9999393570) had constant interaction with State government officials for better protection of human rights of the human rights defenders, particular reference may be made to the following initiatives taken by the focal point:i. Intervention and taking up the matter with DCP, South-East Delhi about police action in the campus of Jamia-Millia-Islamia University and arrest of students on the basis of telephonic complaints received on 16.12.2019. ii. Detention of members of HRDA and CHRI by the police outside UP Bhavan on 23.12.2019. The matter was taken up with DCP, New Delhi. iii. Release of bonded labours at Misfah Oman working with M/s Aruwad Aluminum Company, Muscat. The matter was taken up with the Secretary, Ministry of Foreign Affairs. iv. Complaint received on 4.3.2020 from Human Rights Alert about deteriorating health condition of HRD Akhil Gogoi in Guwahati Central Jail. The matter was taken up with the I.G. Prison, Assam. v. Complaint received about discrimination against North-East people/ students during lock-down in some Metropolitan cities. The matter was taken up with the Nodal Police Officers of Maharashtra, Delhi, Gujarat and Karnataka who assured of prompt action for redressal. 3.13.2 The Law Division is headed by a Registrar (Law), who is assisted by Presenting Officers, a Joint Registrar, a number of Deputy Registrars, Assistant Registrars, Section Officers and other secretarial staff. 3.14 Investigation Division: The Investigation Division is headed by an officer of the rank of Director General of Police, assisted by one Deputy Inspector General and four Senior Superintendents of Police. Each Senior Superintendent of Police heads a group of investigative officers (consisting ANNUAL REPORT 2019-20 33