NATIONAL HUMAN RIGHTS COMMISSION, INDIA basis. The understanding with the other organizations for collaborative exercises is also at an advanced stage for finalization. 2.29 Linking NHRC online system with CSCs: In the year 2018, the Commission, as per its outreach expansion linked its online complaint filing system about 740 Common Service Centres (CSCs) in different districts of the country on a pilot basis, as per a policy document prepared by the Media & Communication Wing and approved by the Commission. In 2019, it was decided to expand it and link over 3 lakh CSC across the country with the technical support of the Computer Cell of the Commission and the Common Service team, Government of India. 8 short films of human rights awareness and one page brief prepared by the Media & Communication Wing on when and how to file the complaint with the Commission was prepared with the help of the creative team of CSC were uploaded on NHRC Website with links on CSC Website. H. Documentation Centre (E-Library) 2.30 The Library of the Commission was established in 1994 for research and reference purposes. It has been upgraded to NHRC Documentation Centre (E-Library) which is well equipped with computer and internet services. Database of Books/Documents and Articles is available on the internet for the wider use of readers. These readers include Research Scholars of Universities and other readers working in the field of human rights. The Library is also equipped with 2 Online databases i.e. SCC Online, Manupatra Online along with Software Package (E-Granthalaya) developed by National Informatics Centre (NIC), New Delhi. Library is modernized with State of Art Computers, Printers, CCTV (Close Circuit Television) Cameras. An online Open Public Access Cataloguing (OPAC) has been specially developed for quickly ascertaining the availability and location of any book or document available in the library. NHRC library is Institutional Member of British Council Library and Developing Library Networking (DELNET), New Delhi which promotes resource sharing amongst the libraries. Library also maintains close liaison with other Libraries through Interlibrary Loan facilities for accessing and borrowing books, documents and journals. I. Special drive for disposal of files in 2019-2020 2.31 As assessment was done in the Investigation Division regarding the pendency of old files. It was found that a total of 7069 files were lying pending in March 2019, out of which one-third files were old cases of ED and FFC. Under the supervision of senior officers, a special drive was launched and a dedicated team of Investigating Officers (IOs) were made and a special Custodial Death (CD) Cell was set up to exclusively dispose off custodial death files. With sincere efforts and excellent team work of all the IOs, including CD Cell, old pending cases were analyzed on priority and disposed off in a time bound and efficient manner. As a result, the overall pendency of the Investigation Division was reduced to 1256 (as on date). The efforts by the Investigation Division were appreciated by all the senior officers including the Hon’ble Chairperson. ANNUAL REPORT 2019-20 15