1.3.4 Corporate Services Unit In support of the three broad mandates of the Office is the Corporate Services Unit responsible to provide efficient and effective that high standards of corporate governance is observed at all times in pursuit of the Office’s statutory functions to promote integrity in governance, the protection and promotion of human rights in Samoa and equal and fair treatment of people. The Unit is responsible for;          Budget formulation, management and monitoring; Administration of Procurement and Payment services Management of Office Assets and Equipment Administrative Services Secretarial Services to the Ombudsman Records Management Services Transportation Services Reporting and Planning Services (formulations of plans for Office strategic directions) Human Resource Management and Performance Development 1.4 Jurisdiction The Ombudsman has jurisdiction to investigate a complaint about the actions and decisions of the state government departments and agencies. The majority of investigations completed by the Ombudsman were grounded on complaints. In addition, the Ombudsman conducts investigations on his own initiative – “own motion”. The Prime Minister or a Parliamentary Select Committee may also refer matters to the Ombudsman for investigation. The Ombudsman makes recommendations to government ministries and agencies within jurisdiction to rectify unlawful, unfair or unjust decisions and improve administrative practice. The Ombudsman does not have the power to investigate private individuals or businesses. In general, the Ombudsman will not investigate a matter until a person has exhausted all means to resolve the matter directly with the ministry/ agency concerned as well as all other measures for resolution. Apart from assessing and investigating complaints, the Office also provides advice to assist agencies develop and improve their decision making processes, administrative practices and complaint mechanisms. Collectively, the services provided by my Office assist to ensure that Samoa’s public agencies remain fair and accountable. Good public administration means better services for all Samoans. 1.5 Vision “To take a leading role in promoting integrity in governance; promoting and protecting Human Rights in Samoa and ensuring Equal and Fair treatment of people” 1.6 Mission To meet the expectations inherent in the Ombudsman (Komesina o Sulufaiga) Act 2013 by; Office of the Ombusman/NHRI Samoa Annual Report 2019/20 8