Australian Human Rights Commission Annual Report 2021–22 business conduct across various settings in Vietnam. There have been two key components to the program, human rights education and responsible business conduct, implemented in partnership with the Ho Chi Minh National Academy of Politics (the Academy) and the Vietnam Chamber of Commerce and Industry (VCCI). In this reporting period, the Commission conducted five workshops with Master Trainers in human rights and three consultations with Vietnamese experts to seek their input to lesson plans on human rights education for preschool, primary and secondary school. The project finalised the Tourism Sector Guidance on Responsible Business Conduct in English and Vietnamese, delivered two training workshops for business school academics on human rights and responsible business conduct and developed an e-Learning courses on responsible business conduct and human rights for university students and academics and a video on responsible business conduct in Vietnam. Goal 4: Effective access to justice and remedy for people and communities whose rights are breeched. Outcome 4.1 We deliver a fair and effective investigation and conciliation of complaints service. What this looks like Our investigation and conciliation of complaints and dispute resolution meet performance indicators on timeliness, efficiency, and service user satisfaction. Our investigation and conciliation of complaints and dispute resolution processes have systemic and educational outcomes. 85% of complaints are finalised in under 12 months. 40% of complaints are resolved by conciliation. 85% of parties to complaints are satisfied with the service they receive. Instances where the terms on which investigation and conciliation disputes are resolved include systemic outcomes that accord with the objectives of the law. 60