HUMAN RIGHTS COMMISSION OF SRI LANKA, Annual Report 2020 3.1.2. Statistics of complaints received: In total, the HRCSL received 6417 complaints in 2020. This is compared to 8983 complaints received in the previous year. The significant decrease in the total complaints could be due to the lockdowns and travel restrictions resulting from the COVID-19 pandemic, which may have prevented people from accessing the Commission. Even though the HURIN system was operational, not many complaints were received through the system perhaps due to the unfamiliarity with technology of potential complainants (See 3.1.1 above for more information on the HURIN system). As in the previous years, the highest number of complaints for any individual category amounting to 29% of received complaints was in relation to violations of personal liberty, including torture in custody and arbitrary arrest and detention. Despite the overall decrease in the numbers, it is interesting that complaints in relation to the violation of personal liberty have increased from 1629 in 2019 to 1869 in 2020. Within the broader category of violations of personal liberty, complaints relating to violations of arbitrary arrest and detention have increased from 775 in 2019 to 910 in 2020. The second highest number of complaints (at 853) relates to the inaction of government entities out of which 502 were complaints against the police. The third highest category of complaints is in relation to employment at 717 amounting to 11% of the total complaints. Out of the 6417 complaints received, 3205 were received by the regional offices, while the remainder was received by the Head Office. 40