equality, impartiality, accessibility, accountability, transparency, and independence and autonomy - and demonstrating the commitment to promote and protect the human rights of everyone by following the principle of impartiality. - - - Improving the complaint handling procedures to make them efficient in terms of time taken to enquire and to decide on the case. Learning from well established NHRIs and international human rights organisations through work attachment and highly structured training programmes to develop specialist knowledge. Developing responsive and efficient management practices and culture within NHRC. - Improving terms of employment to attract competent and motivated human rights professionals and to retain good staff, and introducing performance based appraisal system. - Investing in human resource development to implement the strategic objectives and to develop specialists in specific areas of human rights. - Streamlining administrative rules and procedures governing the expenditures under the state funding and other funding. - Systematizing the office operations, introducing procedures for various operational work, and increasing the level of office automation. Expected Results of SO 1. NHRC’s public image has improved further. - Improving its public relation by developing media strategy. 2. NHRC has become efficient, accountable, transparent and professional national level human rights institution. 29