3.3 Cultural background The cultural backgrounds of the 2,567 contacts included 53 Aboriginal and Torres Strait Islander children and young people, 433 culturally and linguistically diverse children and young people (CALD), and 731 children and young people who did not identify as Aboriginal, Torres Strait Islander or CALD. Cultural background was unknown for more than half the contacts (1,350). Cultural background 2% 17% Aboriginal & Torres Strait Islander CALD Does not identify as Aboriginal & Torres Strait Islander or CALD Unknown 53% 28% (a) Aboriginal and Torres Strait Islander children and young people Of the Aboriginal and/or Torres Strait Islander contacts, 75% were female, 21% were male and 4% were transgender or gender diverse. 2% were aged 5-10 years, 16% were aged 11-14 years, 24% were aged 15-17 years and 59% were 18-25 years. 46% were from a capital city, 25% were from inner regional centres, and 20% were from outer regional and remote areas. 60% were telephone contacts, 4% were email contacts and 36% were web-counselling contacts. (b) Children and young people from culturally and linguistically diverse backgrounds (CALD) Of the CALD contacts, 76% were female, 22% were male and 1% were transgender or gender diverse. 3% were aged 5-10 years, 17% were aged 11-14 years, 26% were aged 15-17 years and 54% were 18-25 years. 90% were from a capital city, 9% were from inner regional centres, and 1% were from outer regional and remote areas. 62% were telephone contacts, 4% were email contacts and 33% were web-counselling contacts. Impacts of COVID-19 on children and young people who contact Kids Helpline • 2020 • 11