A school changed its policy to allow for gender-neutral uniforms. • A government department agreed to change its practice by no longer requiring women to reveal their ears in ID photographs, where contrary to religious beliefs. • A new statistical standard for gender identity and a framework for sexual orientation is being developed and will be used in the next Census to help recognise sexual and gender diversity. Mega matters Mega matters are high-profile issues and prompt a significant number of complaints. The Commission received six ‘mega matters’ over the year, representing over 200 incoming enquiries and complaints. Mega matters are highprofile issues that gain traction in the media and prompt a significant number of enquiries and complaints about the issues raised. These were: • 16 approaches about an event, which generated debate about freedom of expression and its limits • 5 approaches about a business which refused to provide goods and services to a same sex couple • 9 approaches about those placed in aged care without their consent • 23 approaches about the Commission’s statement in reference to the slogan, ‘It’s OK to be white’, being used on T-shirts • 5 approaches about a safety video • 144 approaches related to the Christchurch mosque attacks on 15 March 2019. Christchurch mosque attacks The approaches relating to the Christchurch mosque attacks, an unprecedented tragedy in New Zealand, covered a broad spectrum including: • People feeling unsafe because of their Islamic faith • People alleging racial disharmony under section 61 of the Human Rights Act 1993 • People seeking information about when the line is crossed from freedom of expression to hate speech • People feeling unfairly targeted for being ‘white’, their appearance, their beliefs, or being referred to as Päkehä • People concerned about the impact of the media’s extensive coverage of the events • There were also several requests for information from the Commission. 46 Human Rights Commission