CHAPTER 1 During the year, the Commission received two requests for assistance from the NHRIs of the Philippines and Ukraine, whereby the Commission was asked to examine the conditions of those countries’ nationals in places of detention in Malaysia so as to ensure their rights were protected. The Commission duly fulfilled both requests, and the information was then conveyed to the respective NHRIs. In November, the Commission hosted a five-day study visit by a delegation from the NHRI of Myanmar to share knowledge and exchange experiences with the Commission. The study visit was part of a capacity building programme for the NHRI of Myanmar in partnership with Raoul Wallenberg Institute (RWI). 1. RESOLUTION OF COMPLAINTS The number of complaints lodged at the Commission has increased, with 395 complaints received at its Kuala Lumpur office, 468 complaints received at its Sabah Office, and 16 complaints received at its Sarawak Office during the year, of which 23 were in the form of memoranda. The complaints were dealt with in accordance with the Commission’s Complaint Handling Manual. Apart from these official complaints, the Commission also provided advice on human rights to individuals who sought advice from the Commission on their rights. Figure 1: Human Rights Complaints Received, 2012–2016 1000 900 800 700 600 500 400 911 879 300 624 717 676 2014 2015 200 100 0 2012 2013 2016 Upon deliberation, the Commission decided that 350 complaints fell outside its jurisdiction, and subsequently the Commission referred the complaints to other 300 relevant agencies or informed the complainants about other alternatives that could be taken with regard to such complaints. Of the 529 complaints accepted, 250 the Commission has completed investigations into 322 cases, while the rest are Human Rights Cases still being investigated. 200 Resolved Pending 150 REPORT 2016 48 SUHAKAM ANNUAL 100 suhakam 2new.indd 48 277 239 221 3/23/17 5:54 PM