Assistance, on the authority of the NIHR to provide legal assistance and counseling to individuals or any entity, whether on filing of a complaint that turns out to be beyond the NIHR’s competency, or when first seeking legal assistance and counseling, by making the complainant aware of due process, assisting him/her in the conduct of the proceedings, indicating the need to exhaust all administrative or legal remedies and grievances as appropriate, or to submit a communication to the competent security authorities, or to go to another entity with inherent jurisdiction to consider the complaint. 3.19. The NIHR received (12) requests for legal assistance and counseling from parents on behalf of their children. Some of the complaints were related to personal issues or disputes between individuals, or pending issues before a judicial or administrative inquiry. Other complaints were related to requests for the release of convicted or detained subjects, or for considering if the accusations are valid or baseless. Some of the complaints were beyond the jurisdiction of the NIHR because they occurred outside the borders of the Kingdom. Yet, the NIHR has communicated with the concerned parties in this regard for humanitarian reasons. 3.20. In order for NIHR to continue developing and improving communication with all parties, in order to reach its potential in protecting and promoting human rights, has launched the new call center service and provided it with a toll free hotline number (80001144). The aim of the hotline is to receive complaints, provide assistance, and respond to any inquiries related to its competence in promoting and protecting human rights. This service is an addition to the other services that citizens and residents can use to communicate with the NIHR, whether through personal presence, NIHR’s website, NIHR’s official pages on social networking programs, or through mobile phone applications. 16 NIHR_Bahrain©CRC_parallel report 2018