Chapter 2 - Report of the Complaints, Monitoring and Inquiries Group • Matters that are under the jurisdiction of professional bodies. However, the Commission assisted the complainants either by forwarding the complaints or directing them to the relevant agencies. Of the 448 complaints accepted, the Commission has closed 195 cases (Figure 2), while the rest are still being investigated. Figure 2: Resolved and Pending Cases, 2014 300 262 200 174 150 100 88 173 105 68 50 13 0 Kuala Lumpur Sabah 2 11 Sarawak The number of overall complaints has increased by 93 cases (15%) as compared to 2013. However, the Commission is concerned that the number of complaints lodged at its Kuching Office in Sarawak remains low. The Commission views the matter seriously and will be taking several remedial steps such as conducting more outreach programmes to raise awareness and to provide various avenues for people to lodge complaints. Figure 3: Resolved and Pending Cases, 2010-2014 44