Strategy Strategy 4 Develop the NHRCT Office towards a highperformance organization (HPO). Strategic Issues Strategic Issue 4.1 Improve organizational management in line with international standards. 11 Strategic Objective Strategic Key Indicators Guidelines 1. To improve organizational 1.1 Level of success in 1. Study quality management tools used in management by using organizational internationally accepted certification system, tools such as Public Sector development to attain such as PMQA, TQA and ISO9001, for use as Management Quality certified standard. guidelines for organizational development. Awards (PMQA) and Digital 1.2 Percentage of staff having A working group should be established to Government Agency (DGA) standard capacity for the ensure systematic implementation for such guidelines. position requirement. purpose. 1.3 Percentage of staff with 2. Create enterprise architecture (EA) of NHRCT engagement and office based on well-known management dedication to NHRCT. tools such as PMQA, TQA, ISO9001 and DGA’s guidelines. 3. Develop knowledge management process by supporting staff to create new ideas for work improvement, organizing regular exchange among staff to enhance learning, and arranging for internal data bank to serve as knowledge management center which could be used to support research on policy recommendations. 4. Prepare digital development plan which should include database management, big data usage, digital infrastructure development and cyber security system. 5. Develop human resource management and development plan which responds to longterm strategic roadmap covering competency needs assessment, organizational values and 6